First Lettings Norwich

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Privacy NOTICE

This privacy policy is for this website https://firstlettingsnorwich.co.uk and served by Denise Lamb and governs the privacy of its users who choose to use it.

Why I/we hold and process information
This notice sets out how your information is held and how this information is processed. Personal information about tenants and possible new tenants is processed so that residential accommodation can be provided. This includes:

  • Dealing with lettings
  • Dealing with applications for tenancies
  • Checking suitability for tenancies, (including credit and immigration checks)
  • Managing property
  • Collecting rent
  • Maintaining accounts and records
  • Dealing with tenancy deposits

Relevant information may include personal details, employment or education details and financial details. By law, immigration checks must be carried out on new tenants and residents. Copies of the documents checked, e.g. passport, must be kept. These copies might be kept on an electronic device.

Sharing information with others
Personal information may be shared with others. If this is necessary data protection legislation will be followed.
Information might be shared with;

  • Other landlords
  • Employers
  • Educational institutions
  • Service providers, e.g. gas, electricity, water companies
  • Financial institutions
  • Credit and tenant referencing agencies
  • Tenancy deposit schemes
  • Debt collection and tracing agencies
  • Public and government bodies, e.g. those who deal with council tax and benefits
  • Contractors and repairers
  • Letting and managing agents
  • Future owner of the property

This does not mean that information will be shared with all the above but may be shared if necessary.

Council tax, utilities and services
So that these are collected correctly, and bills are sent to the correct person your information will be shared with the relevant local authority and utility or service providers, including the water company.

Why I/we use your personal information
It is used in several ways, e.g. to decide whether to let the property to you, to prevent fraud, for accounting and auditing, for property management or for debt collection.

Right to gather information
You have the right to ask for a copy of the information held about you. There may be a small charge for this. It is important that your personal information is accurate and up to date. You can ask for the information to be corrected or removed if it is not accurate.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; www.websitename.co.uk.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

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Contact Details

MAIN OFFICE
MAIN TELEPHONE: 01603 623272
TELEPHONE: 01603  434550
DENISE LAMB MOBILE: 07947 433825 EMAIL: DENISE@FIRSTLETTINGSNORWICH.CO.UK

Location

122 Thunder Lane,
Norwich,
NR7 0JE.

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